CH Care
Client Support Centre
An enterprise customer relationship and technical support platform built around service visibility and rapid resolution.
Secure by design End-to-end workflows AI enabled
CH Care / OVERVIEW LIVE
Good morning
Operations overview
ActivityThis month
24/7Support desk
4.9/5Customer rating
92%First-contact resolution
15mPriority response
Platform capabilities
Everything your team needs, connected.
12 purpose-built modules turn complex processes into secure, visible and manageable workflows.
01
Support Operations
6 modulesTicket Management
Live Chat
Remote Support
Complaint Management
SLA Monitoring
Service History
02
Self Service
4 modulesCustomer Portal
Knowledge Base
Downloads
Software Updates
03
Experience
2 modulesFeedback
Satisfaction Survey
Horizon intelligence layer
AI that understands the work.
Embedded intelligence helps teams analyse faster, make better-informed decisions and automate repetitive tasks—with human oversight built in.
- Private and controlledRole-based access and protected enterprise data.
- Evidence basedRecommendations linked to source information.
- Human accountableReview and approval remain with your team.
AI CAPABILITY 01
AI Customer Support
Accelerate analysis and action with intelligent, context-aware assistance.
AI CAPABILITY 02
AI Ticket Classification
Accelerate analysis and action with intelligent, context-aware assistance.
AI CAPABILITY 03
AI Solution Recommendation
Accelerate analysis and action with intelligent, context-aware assistance.
AI CAPABILITY 04
AI Knowledge Search
Accelerate analysis and action with intelligent, context-aware assistance.
Connected workflow
From request to result—with full visibility.
Submit
Capture complete information securely.
Validate
Verify data, documents and eligibility.
Collaborate
Route work to the right teams and experts.
Decide
Use evidence, analytics and AI assistance.
Track
Monitor outcomes, records and performance.
Get started
Open a support ticket.
Tell us what you need. A Cloud Horizon specialist will review your request and guide you to the right service, programme or onboarding path.
One business dayTypical acknowledgement timeSecure submissionYour information stays protected
2026 OPPORTUNITIES
View event centre
Build, compete and learn with Cloud Horizon.
Professional ProgrammeApplications ongoing
2-WeekS Professional Data Analysis Programme 2026
A focused one-week professional programme covering modern data-analysis tools, real-world analyst workflows, live practical exercises, dashboards, reporting and a verifiable certificate.
5 August 2026Live analyst-led practical laboratoryNGN 50,000 per participant
Professional BootcampApplications ongoing
3-Day Practical Cybersecurity Bootcamp 2026
An intensive three-day cybersecurity programme combining guided laboratories, real-life security testing scenarios, a practical project and a verifiable completion certificate.
21-23 August 2026Live instructor-led laboratoryNGN 5,000 per participant
Team CompetitionApplications ongoing
Cloud Horizon Tech Pitch & Innovation Hackathon 2026
Build, validate and pitch a practical technology idea that solves a real community, education, business or public-service challenge.
12 December 2026Hybrid final showcaseNGN 5,000 per team